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FAQ

Eyewear

When you select a pair of eyeglasses, the sizing largely depends on your individual facial features and head size, as well as your personal style.  The majority of RYAN ADDA wearers will fall into our “Average” size range.  For more information about sizing read about our RYAN ADDA Fitting Guide.

The majority of RYAN ADDA wearers will fall into our “Average” size range. When you select a pair of eyeglasses, the sizing largely depends on your individual facial features and head size, as well as your personal style. For more information about sizing read about our RYAN ADDA Fitting Guide.

RYAN ADDA’s sunglass lenses provide optimal protection against UV radiation (harmful rays from the sun). These sunglassses comply with the mandatory requirements of the Australian sunglasses standard AS/NZS 1067.1.2016 Sunglasses and Fashion spectacles.

We carry quality Titanium, Acetate, and fine Metal frames. You might get a slight variation in colors due to the different seasons made during the year. Our acetate frames are custom crafted resulting in unique patterns distinctive to each product. In certain acetate patterns or colors, the frame you receive may not look identical to the frame pictured online because of the unique nature of the custom-crafted acetate used in each frame.

Available assortments may vary on RYANADDA.COM, in RYAN ADDA Shops and in Authorized RYAN ADDA Retailers. If you have a question regarding a frame you are unable to find on RYANADDA.COM please e-mail sales@ryanadda.com

Join the RYAN ADDA Family and sign-up for our newsletter in the footer to stay up to date on all things RYAN ADDA, or follow us on Instagram!

If the frame you’re looking for is out of stock, please sign up for out-of-stock notifications on the product page by emailing sales@ryanadda.com

Please enter your email address and we’ll notify you when the frame is back in stock.

If you have a nickel allergy we recommend choosing a Titanium frame from our ME, ONE (except for metal), and FLIGHT Collection or visit any of our authorized retailers.

RYAN ADDA Eyewear is envisioned, inspired, conceptualized, and pre-designed in our Melbourne concept studio, then designed by our designers from all parts of the world including our renowned french designer Mickaël Guillot. These newly form eyewear designs would be prototyped and manufactured in the world’s best factories that meet our high standards of finishing and material sourcing.  Ensuring that each piece utilizes the finest acetates, purest Titanium, metal and parts for the best quality finishes.

Repair

Please email enquiries@ryanadda.com with the subject line “Repair Inquiry” and include the following details:
1. RYANADDA.COM Order Number or RYAN ADDA Invoice # (if purchased in a RYAN ADDA Authorized Retailer)
2. Name & Location of RYAN ADDA Retailer or Authorized RYAN ADDA Retailer purchase was made
3. What the issue is and what reason for the repair?
4. Image of issue

 

Care & Use

To clean your eyeglasses quickly, you can blow loose particles off your frames first, and then clean them with a microfiber cloth.

For a deep clean, add a drop of liquid dish soap (moisturizer-free) to a bowl of water big enough to submerge your frames. Soak for a few minutes, then wipe clean with a microfiber cloth.

When you are not wearing your  RYAN ADDA Eyewear, please store it in its protective case to avoid damage or exposure to direct sunlight. Lenses are scratch-resistant, but not scratch-proof, so treat your frame gently and carefully.

Orders

Simply log in to your account and track the status of your order here.

We understand mistakes happen. You can modify or cancel your order up to an hour after it was placed. After that time, you are able to return your item in accordance with our return policy here.

We sell digital gift cards that may be redeemed on RYANADDA.COM. You may purchase these in denominations of AUD $50, AUD $100, AUD $200, and AUD $300 here.

Please note: Gift Cards purchased on RYANADDA.COM are non-refundable.

We accept Visa, Mastercard, Paypal and Stripe as well as many preferred international payment options

If your country has an authorized distributor or agent, you would need to purchase your RYAN ADDA from our leading optical shops in your country.

If your country doesn’t have an authorized distributor or agent, you can purchase directly online. Protecting your sensitive data is important to RYAN ADDA, and we have taken several steps to ensure all of your data is secure.

Only orders outside of AUSTRALIA, including territories are not subject to local sales tax on non-prescription orders

Shipping & Returns

For information regarding shipping timelines and rates, click here.

Warranty

For information regarding warranty, click here

 

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