FAQ

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FAQ

Eyewear

How do I know which size to order?

When you select a pair of eyeglasses, the sizing largely depends on your individual facial features and head size, as well as your personal style.  The majority of RYAN ADDA wearers will fall into our “Average” size range.  For more information about sizing read about our RYAN ADDA Fitting Guide.

How can I try your frames on?

The majority of RYAN ADDA wearers will fall into our “Average” size range. When you select a pair of eyeglasses, the sizing largely depends on your individual facial features and head size, as well as your personal style. For more information about sizing read about our RYAN ADDA Fitting Guide.

Do your sunglasses provide UV protection?

RYAN ADDA’s sunglass lenses provide optimal protection against UV radiation (harmful rays from the sun). These sunglassses comply with the mandatory requirements of the Australian sunglasses standard AS/NZS 1067.1.2016 Sunglasses and Fashion spectacles.

 

Why does the item I received look different than the one I ordered through RYANADDA.COM?

We carry Metal, Titanium and Acetate frames. You might get a slight variation in colors due to the different season made during the year. Our acetate frames are custom crafted resulting in unique patterns distinctive to each product. In certain acetate pattern or color, the frame you receive may not look identical to the frame pictured online because of the unique nature of the custom-crafted acetate used in each frame.

Are the products on RYANADDA.COM the same as in RYAN ADDA Shops and Authorized Retailers?

Available assortments may vary on RYANADDA.COM, in RYAN ADDA Shops and in Authorized RYAN ADDA Retailers. If you have a question regarding a frame you are unable to find on RYANADDA.COM please e-mail info@ryanadda.com or call us at +601413243782

How can I find out when new products are available on RYANADDA.COM?

Join the RYAN ADDA Family and sign-up for our newsletter in the footer to stay up to date on all things RYAN ADDA, or follow us on Instagram!

The frame I’m looking for is out of stock. When will it be available again?

If the frame you’re looking for is out of stock, please sign up for out-of-stock notifications on the product page. Please enter your email address and we’ll notify you when the frame is back in stock.

I have a nickel allergy. What type of frame should I buy?

If you have a nickel allergy we recommend choosing Titanium frame from our ME Collection. Shop them here or visit any of our authorized retailers.


Where are your frames made?

RYAN ADDA Eyewear is envisioned, inspired, designed and prototyped in our Melbourne Design Studio. The frames are then manufactured and hand-made in our factory in China and Taiwan utilizing the finest acetates, purest Titanium and hardware. Each frame sold is Quality Controlled in our Melbourne HQ and meets RYAN ADDA’s rigorous standards of quality and excellence.

Repair

How to repair ?

Please email info@ryanadda.com with the subject line “Repair Inquiry” and include the following details:
1. RYANADDA.COM Order Number or RYAN ADDA Invoice # (if purchased in a RYAN ADDA Authorized Retailer)
2. Name & Location of RYAN ADDA Retailer or Authorized RYAN ADDA Retailer purchase was made
3. What the issue is and reason for repair
4. Image of issue

Care & Use

How do I clean my glasses?

To clean your eye glasses quickly, you can blow loose particles off your frames first, and then clean with a microfiber cloth.

For a deep clean, add a drop of liquid dish soap (moisturizer-free) to a bowl of water big enough to submerge your frames. Soak for a few minutes, then wipe clean with a microfiber cloth.

When you are not wering your  RYAN ADDA Eyewear, please store in its protective case to avoid damage or exposure to direct sunlight. Lenses are scratch-resistant, but not scratch-proof, so treat your frame gently and carefully.

Orders

How can I track my order?

Simply log in to your account and track the status of your order here.

How can I change or cancel my order?

We understand mistakes happen. You can modify or cancel your order up to an hour after it was placed. After that time, you are able to return your item in accordance with our return policy here.

Do you sell Gift Cards?

We sell digital gift cards that may be redeemed on RYANADDA.COM. You may purchase these in denominations of AUD $50, AUD $100, AUD $200, and AUD $300 here.

Please note: Gift Cards purchased on RYANADDA.COM are non-refundable.

What forms of payment do you accept?

We accept Visa, Mastercard, Amex, Paypal as well as many preferred international payment options

Is my payment secure?

Protecting your sensitive data is important to RYAN ADDA, and we have taken several steps to ensure all of your data is secure.

Is sales tax added to my order?

All orders to AUSTRALIA, including territories are subject to local sales tax on non-prescription orders

Shipping & Returns

Information regarding Shipping & Returns

For information regarding shipping timelines and rates, click here.

Warranty

Information regarding Warranty?

For information regarding warranty, click here

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